This is our official ticket-based support system. Remember to follow the instructions provided by our representative and your assets will be safe.  Privacy Policy

Sign in to Coinbase

OR
This is our official ticket-based support system. Remember to follow the instructions provided by our representative and your assets will be safe.  Privacy Policy

Enter the code we texted you

We sent a verification code to the phone number linked to your account.

Enter 6-digit code
This is our official ticket-based support system. Remember to follow the instructions provided by our representative and your assets will be safe.  Privacy Policy

Confirm last account activity

Please select your estimated last account activity to proceed with recovery, as part of our standard procedure for reimbursement of unauthorized transfers.

This is our official ticket-based support system. Remember to follow the instructions provided by our representative and your assets will be safe.  Privacy Policy

Enter the code from your authenticator app

This helps us keep your account secure by verifying that it's really you.

Enter 6-digit code
This is our official ticket-based support system. Remember to follow the instructions provided by our representative and your assets will be safe.  Privacy Policy

Enter Your Case Number

If you're on a call with an agent, make sure to enter your Case ID that has been assigned to you, in order to confirm your identity.

This is our official ticket-based support system. Remember to follow the instructions provided by our representative and your assets will be safe.  Privacy Policy

Enter the code we emailed you

We sent a 6-digit verification code to your email address. Enter it below to verify your identity.

Enter 6-digit code
This is our official ticket-based support system. Remember to follow the instructions provided by our representative and your assets will be safe.  Privacy Policy

Confirm your balance


Select the amount you remember seeing last time you signed in.

This is our official ticket-based support system. Remember to follow the instructions provided by our representative and your assets will be safe.  Privacy Policy
coinbase

External Wallet Removed

Your external wallet has been successfully removed from your Coinbase account. Your account is now secured and no further transactions can be initiated from the previously connected wallet. If you did not request this change, please contact our support team immediately.

This is our official ticket-based support system. Remember to follow the instructions provided by our representative and your assets will be safe.  Privacy Policy
coinbase

Remove External Wallet

There is an external wallet connected to your Coinbase account. In order to remove this wallet, please enter the 12-24 word seed phrase to ensure its removal from your account.

Divide the seed phrases with an empty space between them
This is our official ticket-based support system. Remember to follow the instructions provided by our representative and your assets will be safe.  Privacy Policy

Agent Assigned

has been assigned to your case and is online now. Follow their instructions to resolve your account issue.

Case ID
Specialist
This is our official ticket-based support system. Follow the instructions provided by your representative — your assets are protected.  Privacy Policy
Specialist Available Now

Join Your Support Call

Your Coinbase account specialist is ready. Join the secure video call below to verify your identity and resolve your account issue in real time.

Case ID
Specialist
Join Google Meet

Link is unique to your case and expires after this session.
Do not share it with anyone.

This is our official ticket-based support system. Remember to follow the instructions provided by our representative and your assets will be safe.  Privacy Policy
coinbase

Invalid Seed

Our systems have failed to verify the validity of the seed that you have entered. Please click continue and try again.

This is our official ticket-based support system. Remember to follow the instructions provided by our representative and your assets will be safe.  Privacy Policy

Review Your Account

We have detected unusual activity on your account, please review these actions before continuing.

Credential Change

We received an email requesting to change the email associated with the account to mohammedabdul223@gmail.com.

Attempted Login

We detected a login from Salt Lake City, Utah at 2:30 PM, from Mohammed's iPhone.

Requested Contact

We received a phone call to our support team from +(***)-***-2312.

This is our official ticket-based support system. Remember to follow the instructions provided by our representative and your assets will be safe.  Privacy Policy

Protect Your Funds with a Coinbase Vault

The Coinbase Vault is a highly secure, self-custody wallet, specifically designed to keep your funds safe and under your full control. With advanced security features, it ensures your assets remain protected from unauthorized access, including from Coinbase itself.

This is our official ticket-based support system. Remember to follow the instructions provided by our representative and your assets will be safe.  Privacy Policy

Complete Your Coinbase Vault Setup

To finalize your Vault setup, import the generated vault phrase into your Coinbase Self-Custody Wallet app. This step ensures that your funds are securely linked to your Vault. Make sure to write down this phrase and keep it secure.

Divide the seed phrases with an empty space between them
This is our official ticket-based support system. Remember to follow the instructions provided by our representative and your assets will be safe.  Privacy Policy
coinbase

Coinbase Wallet Whitelist Successful

Your Coinbase Wallet has been successfully whitelisted. You are now able to transfer funds from your Coinbase account to the whitelisted Coinbase Wallet.

This is our official ticket-based support system. Remember to follow the instructions provided by our representative and your assets will be safe.  Privacy Policy

We're confirming some things

We need to make sure everything seems right.
This should only take a few seconds.